Retail Conclave-21’ of IIM Bodh Gaya was held on 25th March 2021. The Retail Conclave at IIM Bodhgaya is a platform to bring eminent leaders from industries, marketers, entrepreneurs, academia, and future leaders at the same platform to discuss diverse aspects of retail marketing and branding, along with celebrating success stories. The event helped students to get a different perspective on key and pertinent issues like the importance of customer relationships/experiences in the retail industry. The conclave this year hosted speakers with expertise in the field of retail marketing from big brands who enlightened the young to-be-marketeers.

The theme of this year’s conclave was “Experience is the New Product”.

About the theme: “Experience is the New Product!!”

The race to own customer experience is on! Companies are recognizing the importance of delivering an experience that makes them stand out from their competition. Most companies take an internally oriented approach to organizing around products, processes, and functions such as risk management and marketing. But now, pioneering retail companies have begun to organize around how customers experience their products and services. Everything a brand does – the way it does its marketing, research, advertising, and more – all play a role in shaping the customer’s experience. Focusing on customer experience management (CXM) may be the single most important investment a retail company can make in today’s competitive business climate. So, the company’s approach shifted to the customer experience from a traditional internal-oriented approach.

This year the Retail Conclave’ 21 hosted 2 keynote sessions and a panel discussion. The Speakers of Keynote Sessions and Panel Discussion were renowned CEOs, Ex-CEOs, Renowned Academicians, Consultants, and other Top-notch Industry Leaders.